Privacy Policy

Effective Date: 10/15/2024

CloudPockets ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services.

1. Information We Collect

We collect the following types of information:

Login Information: Cookies are used to handle logins and ensure the smooth functioning of your account.
Usage Data: We use third-party services to collect statistical data about how you interact with our platform. This data is anonymized, and we do not store any personally identifiable information (PII) related to customer activity.
Billing Information: We collect the information required for billing purposes, such as your name, address, and payment details. Note that we do not store credit card or other sensitive payment information, as this is handled by our secure payment processing partners.
Customer-Provided Data: We collect the data you provide to us to deliver our services effectively.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services.
Process payments and send billing-related notifications.
Analyze usage trends to enhance customer experience.
Comply with legal and regulatory obligations.

3. Data Sharing

We do not share your personal information with any third parties except:

When required by law or regulatory authorities.
To trusted partners necessary for service delivery (e.g., payment processors).

We do not sell or rent your personal data under any circumstances.

4. Cookies

We use cookies to manage your login sessions and improve the functionality of our platform. You may adjust your browser settings to disable cookies, but this may impact the usability of our services.

5. Contacting Support

For all support-related inquiries, customers must use our internal support system. This ensures faster response times and better tracking of your issues.

Note: We do not provide email support for general inquiries.
For legal or privacy-related matters, such as data deletion requests or GDPR/CCPA inquiries, you may contact us via admin@cloudpockets.net.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be 100% secure.

7. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

Accessing your personal information.
Requesting correction or deletion of your personal information.
Opting out of certain data collection practices.

For such requests, please contact us through our internal support system or, for legal matters, via admin@cloudpockets.net.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy, please use our internal support system for prompt assistance or contact us for legal inquiries at admin@cloudpockets.net.